Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If you received a damaged item , please contact us within 15 days after the delivery. We will provide you with a return address and wait for the return to arrive.
To start a return, please use the Contact Page. Add your order information, including the order number, and the reason for the return. Be sure to take a picture of the product and attach the picture to the message. Once we receive your return form, we’ll contact you via email with the next steps, typically within 24–48 hours.
When you’re ready to ship your return, address your package to the shipping address provided in our email. Be sure to print your order number clearly on your shipping label.
The return shipping cost is the customer’s responsibility. Unfortunately, we don’t provide a return shipping label.
Use a trackable and insured shipping method to return your package. Keep your shipping receipt until you receive your refund. Please note that we don’t pay return shipping fees. We aren’t responsible for returns that are lost or stolen while in transit.
We’ll send you a confirmation email when we receive your return. Once your return has been confirmed, please allow 3–10 days business days for the refunded amount to appear in your account and a few days for getting your new tracking code in case of an exchange.
You can always contact us for any return questions using the Contact Page.
Damages and Issues
If you receive a defective item, you have a right to receive a replacement product, depending on the item’s availability. If the item is no longer available, you’ll receive a full refund for that item.
There’s no need to waste your time with returning the defective item, but of course, if you wish to return the product, we will provide you with the return address.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
You can exchange items within 30 business days of receiving them. Please go to our Contact Page and select “Returns & Exchanges.”
Fill in your personal information, the product you received, and the product you want instead. As soon as we receive your information, we’ll process your exchange.
Refunds
Refunds are typically issued 3–10 days business after we’ve received your return. If more than 15 business days have passed since we’ve approved your return, please contact us using the Contact form above.